Pan Pacific London

Set moments from Liverpool Street Station in the heart of the City of London, Pan Pacific London combines contemporary Asian hospitality with understated British elegance in an environment designed to feel calm, intuitive, and effortlessly welcoming.

From the moment of arrival, the hotel offers a thoughtfully integrated experience where accessibility, comfort, and luxury coexist naturally — not as separate considerations, but as part of the overall guest journey.

As an ILH Signature hotel, Pan Pacific London has embraced the IncluCare Framework™ across accommodation, wellness, dining, public spaces, and service culture, creating an experience that feels reassuringly seamless for a wider range of travellers.

Inclusivity Highlights

• Step-free access throughout the hotel and public areas

• Accessible journey from Liverpool Street Station

• Accessible guestrooms including tracking hoist rooms

• Sensory-aware wellness and leisure facilities

• Accessibility-trained staff and personalised guest support

• Concierge-managed London travel planning through iLH & IncluTour

Pan Pacific London has been carefully designed to support guests seeking greater ease, comfort, and confidence while travelling. Public spaces, restaurants, meeting facilities, wellness areas, and guestrooms are connected through seamless accessible routes designed to feel discreetly integrated into the luxury experience.

The hotel offers 24 spatially accessible guestrooms, including rooms with wheelchair-friendly bathrooms and two specialist rooms featuring ceiling tracking hoists and interconnecting options for additional flexibility and support.

Across the hotel, guests benefit from:

• Accessible public washrooms throughout the property

• A full Changing Places facility

• Pool hoist and platform lift access

• Induction hearing loops and assisted listening systems

• Service animal welcome policy

• Dietary flexibility and personalised room adjustments upon request

• Accessibility-trained team members across all departments

The overall experience feels considered rather than clinical — designed to support independence, dignity, and comfort without compromising the sense of luxury or style.

Inclusivity Snapshot

Dining at Pan Pacific London has been designed to feel welcoming, flexible, and socially comfortable for a wide range of guests.

Straits Kitchen blends Southeast Asian flavours with contemporary dining in a spacious and accessible setting, while Ginger Lily Bar & Lounge transitions effortlessly from relaxed daytime lounge to vibrant evening cocktail destination, with step-free terrace access and assistive listening support integrated throughout the space.

For guests seeking wellness and relaxation, the hotel’s SENSORY Wellbeing floor offers one of the most thoughtfully designed luxury wellness experiences in London. Accessible changing facilities, pool hoists, platform lift access, spacious wellness areas, and adaptable spa facilities allow more guests to enjoy the experience comfortably and confidently.

The atmosphere throughout the hotel remains calm, polished, and quietly attentive — particularly appealing to guests who value service that feels intuitive rather than overly formal or procedural.

The hotel is particularly well suited to:

• Guests seeking luxury London stays with higher levels of accessibility reassurance

• Solo travellers wanting confidence and ease in a city environment

• Multi-generational family travel

• Business travellers requiring accessible meetings and accommodation

• Guests seeking inclusive wellness and spa experiences

• Travellers who value discreet, thoughtful service and calm surroundings

Luxury travel should feel effortless — especially in a city as dynamic as London.

Through iLH and our specialist tour operation, IncluTour, we can personally coordinate every stage of your London journey to help remove uncertainty and create a more seamless experience from arrival to departure.

This may include:

• Accessible room verification and pre-confirmation

• Airport and station transfer coordination

• Flight and stopover planning

• Accessible touring and private London experiences

• Theatre, dining, and cultural reservations

• Mobility and comfort planning throughout the journey

• Multi-destination UK and Europe itineraries

• Concierge support before and during travel

Rather than simply recommending hotels, we help create fully personalised journeys designed around your individual comfort, lifestyle, and travel preferences.

Because true luxury is knowing every detail has already been thoughtfully handled.

Guests choose Pan Pacific London because it offers something still surprisingly rare within luxury city hospitality: genuine inclusivity delivered with elegance, discretion, and emotional intelligence.

The hotel feels sophisticated without intimidation, accessible without clinical language, and highly personalised without becoming performative. Every element — from the calm interiors and thoughtful spatial design to the service culture itself — has been created to help guests feel comfortable, respected, and naturally at ease.

For many travellers, it is not simply the accessible features that matter most.

It is the confidence of knowing the hotel has already considered the experience from their perspective.

And that changes how travel feels.