Book with confidence

Luxury travel should feel exciting – not uncertain. When you book through Inclusive Luxury Hotels, confidence is built in from the very first conversation.

Financial protection, assured

All bookings made through our Concierge are protected under PTS (Protected Trust Services), providing full financial security for your trip. Your payments are safeguarded, so you can plan ahead knowing your investment is protected, whatever the circumstances.

The ILH Concierge way of booking

Our Concierge doesn’t simply pass on a reservation. We work directly with our Member Hotels, using trusted relationships and detailed property knowledge to ensure that inclusive and accessible accommodations are genuinely assured, not assumed.

That means:

• Rooms and suites are confirmed with clarity, not vague notes
• Accessibility details are checked, rechecked, and aligned to your needs
• On-property teams are briefed in advance, not surprised on arrival

Why this matters

When bookings are made online or via third-party bed banks, accessibility can too often feel uncertain; reliant on symbols, disclaimers, or hope. With ILH, there’s no need for trepidation or last-minute anxiety.

Instead, you can travel with excited anticipation, confident that what has been promised will be delivered and that your hotel is expecting you, prepared for you, and genuinely welcoming you.

Because confidence is the ultimate luxury.