Skip navigation
Heritage

Inclusive Luxury Hotels may be a new name, but it is founded on long-standing experience at the forefront of inclusive hospitality and travel. As part of the Inclu Travel Group, the brand is shaped by decades of work dedicated to making travel more thoughtful, more dignified, and more welcoming.

Our leadership team brings together over sixty years of collective experience, gained through close collaboration with guests, hotels, and travel partners around the world. This depth of insight informs how we curate our collection and support every journey; with care, confidence, and an understanding that no two guests experience travel in the same way.

It’s why, at every stage of the journey, our starting point is the same: you belong here.

Loungers beside a hotel pool

Pioneers of Guest Inclusivity in Luxury Hospitality

We believe inclusivity in luxury hospitality is defined not by features alone, but by how a guest is made to feel.

This belief underpins what we call Conscious Guest Inclusivity; an approach that looks beyond design and accessibility to consider the full experience of being welcomed, understood, and cared for.

True inclusion is shaped by awareness, sensitivity, and thoughtful service. It’s found in how needs are anticipated, how experiences adapt naturally, and how care is delivered without making a guest feel singled out.

When service is intuitive and considered, luxury becomes something everyone can enjoy — quietly, comfortably, and without compromise.

Meet the Directors

Richard Thompson, Co-founder and CEO
Richard Thompson

Co-founder and CEO

For more than 25 years, Richard has tirelessly applied his vision, knowledge, commitment and passion for making travel accessible and inclusive – everywhere, to everyone.

Richard’s journey is a heady fusion of independent exploration across 70+ countries, and half a lifetime turning adversity to his advantage after his own life-changing personal injury. Tirelessly, he has inspired and rekindled travel ambitions for those that thought their travelling days were over and turned oft-abandoned dreams into transformational and memorable reality – regardless of how complex a person’s additional requirements are, or where in the world they want to explore.

Regarded by the UK legal profession as the country’s leading inclusive travel authority, Richard is regularly called upon to provide expert opinion to the Courts. He is also in demand to educate, enlighten and inspire the industries of travel and tourism industries across the globe. And now, as co-founder and CEO of Inclu, leads a team of the worlds leading inclusive luxury hospitality and travel experts in transforming the landscape of discovery and exploration for disabled people across the globe.

Ian Carter, Co-founder and MD
Ian Carter

Co-founder and MD

Ian dedicates his time to making the world more accessible, to all. For more than 30 years he has applied his tech credentials to practical solutions and services with a specific focus on travel, tourism and online disability awareness training. Ian co-founded the Good Access Guide, Equo and Inclu Consulting and trained as an accessible travel specialist travel agent.

Alison Pearson, Director
Alison Pearson

Director

At 17, Alison sustained life-changing injuries that reshaped her future – just as they have for so many others. She understands the challenges, the pain of adjustment, and the profound journey of rebuilding a life – not only for the individual but also for their loved ones, whose lives are equally and deeply affected. Alison’s role is one of the most important in travel and hospitality today… crafting inclusive products and services with our valued partner brands and showcasing and selling them to an audience who have the ambition and resources to travel… if only we can give them trust and confidence to do so.

Evie Freeman , Non-Executive Director
Evie Freeman

Director

Evie joins us as a Non-Executive Director and brings a wealth of experience from the corporate world to help guide and nurture the Inclu team. And this all came about from a chance meeting between Evie and Richard, our CEO, at the International Women in Travel & Tourism event in London in 2024.

What people say about Inclu…

Loungers beside a pool overlooking the sea

Leave us a message